Shipping policy
Our current estimated order processing timeline is up to 10 business days after you’ve placed an order.
Texture samples ship in 2-4 business days.
We do not process on holidays. Processing times are NOT included in the delivery time. Please plan accordingly.
We are not responsible for any postal delays or customs delays. Customs or duty fees associated with your purchase are not associated with Coilycue.
We ship from Berlin, Germany.
|
COUNTRY |
STANDARD SHIPPING |
Custom/Duty Fees |
Requirements |
|
Germany |
DHL 1 - 2 days |
N/A | Signature Required |
|
EU |
DHL 2-5 days |
N/A | Signature Required |
| UK and Switzerland | DHL 3-5 days |
Charged by your country | Signature Required |
|
Rest of Europe |
DHL 4-7 days |
Charged by your country. |
Signature Required |
|
United States |
|
Charged by your country. |
Signature Required |
| Canada |
UPS
|
Charged by your country | Signature Required |
|
Rest of the World |
DHL 5 - 14 days |
Charged by your country. |
Signature Required |
A List of Some Things We’re Not Responsible For:
• Special notes about mail delivery will not be seen on the shipping label or your package. If you have special instructions, please contact your post office or mail person directly.
• International customers: We are not responsible for customs charges nor will we issue refunds due to customs charges. These government fees are NOT paid to Coilycue and are the sole responsibility of the receiver.
If you decide that you do not want to pay the customs and/or duty due and your package is returned to us, the cost of shipping to you will be deducted from your refund.
Here’s everything you need to know about our Exchange and Return Policy:
We take your satisfaction seriously.
Please review our return policy before you make an order.
Please note:
• Processing & shipping times may be extended during sales & holidays.
• Discounts cannot be applied or changed after you've made your purchase.
• Orders cannot be cancelled 24hrs after being placed.